Stress Prevention for Bus Drivers

The job of a bus driver makes high demands yet offers low control and low support, which often leads to occupational stress and an increased risk of physical and mental health issues. This can result in absenteeism and decreased productivity for both employees and enterprises. For further insights, explore our Stress Prevention for Bus Drivers Part 2.

The Demands Made on Bus Drivers

A large number of studies have examined the work and health of urban bus drivers, consistently showing higher rates of sickness absenteeism compared with similar professions. Key health issues include:

• Back, tendon and joint problems
• Mental disorders
• Cardiovascular diseases

Bus drivers must juggle conflicting demands: providing excellent customer service (information on timetables, routes and fares), adhering to tight schedules in heavy traffic, and ensuring safe driving in compliance with regulations. The driver’s cabin ergonomics—such as seat adjustability and dashboard visibility—often fall short, exacerbating the strain. Additionally, threats and violence from unruly passengers, irregular and split work shifts, and non-coinciding days off with family further heighten stress levels.

Recommendations for Preventing and Combating Work Stress

Based on the ILO manual: Bus Drivers—Occupational Stress and Stress Prevention, the following measures are recommended to improve person–environment fit and reduce stress:

• Ergonomics of the driver’s cabin: Ensure adjustable seats, steering wheels and pedals; clear dashboard marking; and cabin space suitable for drivers of all sizes. Regular maintenance and timely replacement of worn parts are essential, especially in developing regions.
• Timetables and shift schedules: Limit weekly and daily hours; increase break frequency; maintain consistent shifts over consecutive days; implement forward-shift rotation; avoid split shifts; and provide two consecutive days off between work blocks.
• Social work environment and management style: Organize drivers into small groups (10–20) led by trained, supportive supervisors. Foster open communication, clear explanations, and professional development opportunities. Offer special arrangements for older or recovering drivers and establish protocols to prevent and manage workplace violence.

Contact the Workers of England Union

If you experience work-related stress or believe your wellbeing is affected by your working conditions, contact the Workers of England Union:

Phone: 01206 766899
Email: Contact Form

Related Resources

• Stress Prevention for Bus Drivers Part 2
• Professional Drivers Sector
• Bus Drivers Information